Terms and Conditions

 

HomeHeavenHub.com

Welcome to HomeHeavenHub.com!
These Terms and Conditions (“Terms”, “Agreement”) outline the rules, regulations, and policies that govern your use of our website and services.

By accessing or making a purchase from HomeHeavenHub.com, you agree to comply with these Terms. If you do not agree, please do not continue to use our website or services.

1. Company Information

Website: www.homeheavenhub.com
Business Name: Home Heaven Hub
GST Number: 192500152540TRN
Registered Address: Vill-Ramnarayanpur, P.O-Raghunathpur, P.S-Basirhat, West Bengal, India – 743428
Business Email: homeheavenhub94@gmail.com

2. Use of Website

By using HomeHeavenHub.com, you acknowledge that:

  • You are at least 18 years old, or you are using the website under parental or guardian supervision.

  • You agree to use this website only for lawful purposes.

  • You will not attempt to disrupt, damage, or gain unauthorized access to any part of our website.

We reserve the right to deny service or terminate accounts if misuse or violation of these Terms is detected.

3. Products and Services

Home Heaven Hub is an online dropshipping store offering a wide range of Home & Garden products.
We strive to provide accurate product descriptions, images, and prices; however, minor variations may occur due to supplier changes or screen settings.

All products are subject to availability. We reserve the right to add, remove, or modify products without prior notice.

4. Pricing and Payment

All prices listed on HomeHeavenHub.com are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

We accept multiple payment methods, including:

  • Debit/Credit Cards

  • Net Banking and UPI

  • Cash on Delivery (where available)

  • Wallets and Payment Gateways

We reserve the right to change prices or promotions at any time without notice.
In case of typographical or system errors in pricing, we may cancel the affected orders and issue full refunds.

5. Order Process and Acceptance

When you place an order, you will receive an acknowledgment email confirming receipt.
This does not guarantee order acceptance. We reserve the right to verify details before confirming the order.

We may refuse or cancel any order if:

  • The product is out of stock,

  • Payment is not received,

  • Pricing errors occur,

  • Fraudulent or suspicious activity is detected.

In such cases, you will be informed, and any paid amount will be refunded.

6. Shipping and Delivery

We aim to deliver your order quickly and efficiently.
Since HomeHeavenHub.com operates on a dropshipping model, delivery times may vary based on supplier location and shipping carriers.

General Shipping Policy:

  • Orders are usually processed within 2–4 business days.

  • Estimated delivery time: 7–15 business days (depending on location).

  • You will receive a tracking link once your order has been shipped.

  • Delays may occur due to weather, customs, or courier issues.

We are not liable for delays caused by external logistics providers or incorrect delivery information provided by customers.

7. Returns, Replacements, and Refunds

We strive to ensure you’re happy with every purchase. However, if you’re not satisfied, you may be eligible for a return or refund.

Return Policy:

  • Returns must be requested within 7 days of delivery.

  • Products must be unused, undamaged, and in original packaging.

  • Certain items (like hygiene products, perishables, or personalized goods) are non-returnable.

Refunds:

  • Refunds are issued after inspection of returned items.

  • The process usually takes 5–10 business days.

  • Refunds will be credited to the original payment method.

  • Cash on Delivery refunds may be issued via bank transfer or store credit.

Damaged or Defective Items:

If you receive a damaged or incorrect product, please email us at homeheavenhub94@gmail.com within 48 hours of delivery with clear images for verification.

8. Cancellations

Orders can be cancelled before they are shipped.
Once dispatched, cancellations are not possible — in such cases, you can request a return after delivery.

We reserve the right to cancel any order due to pricing errors, unavailability, or suspected fraudulent activity.

9. Intellectual Property Rights

All content on HomeHeavenHub.com, including images, product descriptions, logos, design, and text, is the property of Home Heaven Hub or its content suppliers.

You may not reproduce, modify, or distribute any content without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

10. Dropshipping Policy

As a dropshipping business, we source products from global suppliers.
Please note:

  • Product packaging and branding may vary depending on the supplier.

  • Delivery times may be longer than local shipments.

  • Minor differences in appearance or design are possible but do not affect functionality.

We ensure all suppliers meet our quality and delivery standards before partnering with them.

11. Limitation of Liability

Home Heaven Hub is not liable for any:

  • Indirect, incidental, or consequential damages,

  • Losses caused by delays in delivery,

  • Misuse or improper handling of products by the customer, or

  • Third-party system failures or courier mishandling.

All products are sold “as is.” While we aim to provide accurate information, we do not guarantee that descriptions or product details are entirely error-free.

12. Privacy Policy

We value your privacy.
All personal data shared on HomeHeavenHub.com is protected in accordance with our Privacy Policy.

We do not sell or share customer information with third parties, except as required to process orders and deliver products.
By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy.

13. Promotions and Discounts

From time to time, we may offer special discounts, promo codes, or seasonal sales.

All promotions are subject to specific terms and conditions, such as validity dates and minimum order values.
We reserve the right to cancel or modify offers without prior notice.

14. User Accounts

If you create an account on our website, you are responsible for:

  • Keeping your login information secure, and

  • All activities conducted under your account.

We reserve the right to suspend or terminate any account that violates these Terms or engages in fraudulent activity.

15. Force Majeure

We will not be held responsible for any failure or delay in fulfilling obligations due to circumstances beyond our control, including but not limited to:

  • Natural disasters,

  • Strikes or labor disputes,

  • Internet or server failures,

  • Government restrictions or acts of war.

16. Indemnification

You agree to indemnify and hold HomeHeavenHub.com, its employees, and affiliates harmless from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or your misuse of our services.

17. Changes to Terms

Home Heaven Hub reserves the right to update or revise these Terms and Conditions at any time without prior notice.

The latest version will always be available on this page. Continued use of our website after any changes implies acceptance of the updated Terms.

18. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to this Agreement shall fall under the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.

19. Contact Information

If you have any questions about these Terms, feel free to reach out to us at:

📧 Email: homeheavenhub94@gmail.com
📍 Address: Vill-Ramnarayanpur, P.O-Raghunathpur, P.S-Basirhat, West Bengal, 743428, India
🌐 Website: www.homeheavenhub.com

Last Updated: November 2025

HomeHeavenHub.com – Your Trusted Home & Garden Destination
GST Number: 192500152540TRN